Email Support
Send detailed issues, screenshots, and account-related questions here; it may take 12 business days to respond
Address: [email protected]
Where is Dhaka-based 60bd Support located
Many think where the team sits affects tone of communication, Dhaka-centric, which then guides handling: when a question is sent, the 60bd Help Center first reviews it, then routes it to the right team
Bangladesh users typically ask about bKash, Nagad, or Rocket; some cannot log into their accounts, others are stuck with app notifications, which is why the 60bd Contact page is concise and the language straightforward
If you write from Dhaka, Chattogram, or Sylhet, answers usually follow pattern: brief for simple questions, longer explanations for complex issues
60bd Contact Information at a Glance
Live Chat
For quick answers, chat is best; simple questions get guidance within minutes, especially for login and app settings
Chat hours: 9 AM to 11 PM
Phone Support
In emergencies, please call; the number is provided at the help center, and support is available according to local time
Number: +880 1XX-XXXXXXX
Which channel for which issue
There isn't a single door for all questions; knock on the right door to save time, and the answer will be clear
- Email: documents, screenshots, or long explanations
- Chat: quick questions, minor mistakes, or to check status
- Phone: urgent matters, identity verification, and direct conversations
- Help Center: Common Questions and Step-by-Step Instructions
If you are stuck on 60bd Login, first check the Help Center; there are 23 easy solutions to the same issue
What you’ll find in the 60bd Help Center
Account Guide
New users often understand the setup within the first 3 minutes, with things arranged step by step
App Help
If you have notifications, updates, or sign-in issues on the 60bd App, quick tips are here
Local Payment Instructions
There are separate explanations for bKash, Nagad, and Rocket users; many in Dhaka handle it this way
How to Contact 60bd from abroad
Even outside Bangladesh, contacting isn't hard; considering time difference, sending a message yields a more useful answer
If you write from the Middle East, Malaysia, or Europe, use the name on the account; it speeds up verification, and you don't need to ask the same question again
If you need a link Help Center Guidelines And FAQ Page View
FAQ: Contacting from Abroad
Can you chat from outside Bangladesh?
Yes, you can; just provide an active email and account name, then the answer is easier to prepare
What to write if you don't have
Then write the method you used; if the question is payment-related, a short screenshot helps speed things up
How long does it take to get a
Chat usually gets quick answers; email may take a little longer, especially if verification is needed
If you have more questions, write to 60bd Support, or directly open the 60bd Help Center to see